Frequently Asked Questions

FUJIRI focuses on prefecture-by-prefecture discovery. Instead of mixing snacks from everywhere, each monthly box is built around one region so you can taste its makers, flavors, and food culture more clearly.

FUJIRI is now open for orders. Our first box is the July 2026 edition, featuring Hokkaido. Availability during this first release may be limited.

You can subscribe directly from the FUJIRI homepage. If you have questions about your order or account, our support team is happy to help.

Each FUJIRI box includes 15 or more carefully curated Japanese snacks — a mix of sweet and savory — sourced from the featured prefecture that month. You can expect regional specialties and snacks that are hard to find outside that area.

Each FUJIRI Box includes 15 or more snacks, carefully selected from the featured prefecture. The exact number may vary slightly by month depending on product sizes.

Yes. FUJIRI is built around Japanese flavors, regional specialties, and maker stories. We aim to source snacks that feel connected to the featured region rather than generic convenience-store items.

That is the goal of FUJIRI: to introduce Japan one prefecture at a time. The monthly theme and featured region will be announced before or around each box release.

Some items may be previewed in advance, while others are kept as a surprise. Allergen information for the products included will be listed in the Discovery Journal that arrives with your box.

Choose a 1-month, 3-month, or 6-month plan at checkout. All plans are billed monthly and ship once per month. The 3-month and 6-month plans are monthly subscriptions with a minimum required number of payments, not prepaid plans. After the minimum payment period is complete, your subscription continues monthly at the same discounted monthly price until you cancel.

FUJIRI is sold through subscription plans. If you only want to try one box, choose the 1-month plan and cancel before your next renewal date. The 3-month plan requires 3 monthly payments before cancellation becomes available, and the 6-month plan requires 6 monthly payments before cancellation becomes available.

Yes. You can skip an upcoming shipment from your customer portal. The portal will show how the skip affects your next shipment or renewal date before the change is applied.

The 1-month plan can be canceled before the next renewal date. The 3-month plan requires 3 monthly payments before cancellation becomes available, and the 6-month plan requires 6 monthly payments before cancellation becomes available. After the minimum payment period is complete, you can cancel from your customer account portal before any future renewal. Cancellation stops future renewals; completed orders, processed renewals, and payments already made are not refundable.

Plan changes may be available from your customer portal. You can switch between the 1-month, 3-month, and 6-month plans before a future renewal date. Changes usually apply from the next monthly renewal. If your portal does not show the change you need, contact us at contact@getfujiri.com before your next charge date.

All orders are charged in US dollars (USD). Your bank or payment provider may apply a currency conversion if your account is in a different currency.

You are charged at checkout, then monthly on the same day of the month as your original purchase date. If that date does not exist in a given month, billing is processed on the last day of that month. All plans are billed monthly, including the 3-month and 6-month plans. The 3-month plan requires 3 monthly payments before cancellation becomes available, and the 6-month plan requires 6 monthly payments before cancellation becomes available. After the minimum payment period is complete, your subscription continues monthly at the same discounted monthly price until you cancel.

We accept all major credit cards — Visa, Mastercard, and American Express — through Shopify Payments, as well as PayPal.

Payments can fail because of card settings, billing address mismatch, insufficient funds, bank security checks, or temporary provider issues. Please try another payment method or contact your bank if the issue continues.

We currently ship to over 140 countries worldwide. Available destinations will be confirmed at checkout — if your country or region cannot be selected, we are unable to ship there at that time.

Shipping is $9.99 USD to Asia, $18.99 USD to the United States (including duties and taxes), and $14.99 USD to all other destinations. You can confirm the shipping rate for your order at checkout.

Orders are prepared according to the box release schedule and your order date. For current orders, we generally ship within one week from the order date. When your order ships, you will receive a confirmation email with tracking information when available.

Delivery timing depends on the destination, carrier, customs, and seasonal volume. The tracking link in your shipping email will provide the most current delivery status. Please note that tracking availability may vary by destination country.

First, check your tracking link and confirm your shipping address is correct. If tracking has not updated for more than 7 days, or your package appears to be lost, please contact us at contact@getfujiri.com with your order number and we'll look into it right away.

If your order has not been processed yet, we may be able to update the address. Please contact us at contact@getfujiri.com as soon as possible with your order number and the correct address.

You can ship an order directly to the recipient by entering their shipping address at checkout. Gift wrapping and gift messages are not currently available, but we hope to offer them in the future.

No prices are included inside the box. However, customs, packing, or shipping documents attached to the outside of the package may include required order information depending on the destination.

Allergen information is included in the Discovery Journal enclosed with your box (in English). If you have any concerns, feel free to reach out to us at contact@getfujiri.com.

FUJIRI boxes are curated as a set and cannot be customized for individual allergies or dietary preferences. If you have a severe allergy, please reach out to us at contact@getfujiri.com before ordering — we're happy to help you decide if FUJIRI is right for you.

FUJIRI boxes are not currently guaranteed to be vegan, vegetarian, gluten-free, halal, or free from cross-contact. Product ingredients can vary by month and by maker.

Please do not consume an item that appears open, damaged, or unsafe. Contact us at contact@getfujiri.com with your order number and clear photos of the item and packaging.

Email us at contact@getfujiri.com with your order number and the email address used at checkout. Including photos can help us resolve product or shipping issues faster.

Use the account login or password reset option with the email address used for your order. If you still cannot access your account, please contact us at contact@getfujiri.com for help.

Because food items are perishable and boxes are prepared for fulfillment, completed orders, processed renewals, and payments already made for a subscription are not eligible for refunds.

Once a box has been purchased, returns are not accepted. If you experience any issue with your order, please contact our support team with your order number and photos.

For orders shipped to the United States, duties and import taxes are included — no additional charges upon delivery.

For all other countries, customs duties and import taxes are not included and are the recipient's responsibility. Fees vary by country, so we recommend checking with your local customs office before ordering. If you have any questions, please contact us at contact@getfujiri.com.

You can find FUJIRI's privacy policy and terms of service through the links in the site footer. These pages contain the official policy language for your purchase and account use.